Terms & Conditions

Making a claim with your health insurer

Some health insurance companies will cover a portion of sessions.

Clare and Nikki are registered providers with Southern Cross who may pay a portion of the fee, depending on your level of cover. The therapist will submit the claim and you will pay the remainder (if any). Some EAP services accessed through your workplace may provide you with a number of paid sessions - this varies with each workplace.

Reminders and cancellations

You will receive a text and email reminder of your appointment in advance.

There is no charge if you cancel 24 hours prior to your session.

A fee will apply if you cancel a session on the day or if you don’t attend without notice. However, we understand that sometimes unforeseen things happen and we do aim to be flexible. If your appointment can be filled, the charge will be waived.

Invoices and Payments

Invoices will be emailed on the day of your session and payment is expected the same day. Please chat to your therapist if you need to work out a different arrangement.

*Invoices that are not paid following reminders may be subject to debt collection and associated costs.